HELP PAGE & FAQ
QUESTIONS OR COMMENTS?
Please contact us. We would love to hear from you!
FREQUENTLY ASKED QUESTIONS
- How long will it take for my order to arrive?
- How will my package be shipped?
- Which days do you ship?
- Who is your shipping carrier?
- Where do you ship from?
- Is shipping free to Alaska and Hawaii?
- Will I have to sign for my package?
- Do you ship to P.O. Boxes?
- What will show up on my credit card's billing statement?
- Do you take payment over the phone?
- Do you accept checks or money orders?
- Do I have to pay sales tax?
- What's your return policy?
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Higher Standards’ Shipping Policy features rapid order processing with same day shipping for orders placed Monday – Friday before 2:30pm EST (1:00pm for orders shipping to Canada). Most orders shipping to the USA will arrive in just 2 to 3 business days with our standard shipping method. If you wish to obtain a guaranteed delivery date, please choose an upgraded shipping method.
HOW WILL MY PACKAGE BE SHIPPED?
We place a very high value on your privacy, so your orders will always be shipped in plain, unmarked packaging. Our packaging is inconspicuous with no indication of the contents on the outer packaging; no Higher Standards logo, no product indications. The return label on your package will indicate "Shipping Department", along with our address.
WHICH DAYS DO YOU SHIP?
Higher Standards warehouses operate Monday through Friday. Our Shipping Policy features rapid order processing with same-day shipping for all orders placed Monday - Friday before 2:30pm EST (1:00pm for orders shipping to Canada).
WHO IS YOUR SHIPPING CARRIER?
We ship with FedEx, FedEx Express, and the United States Postal Service (USPS). Orders shipping to Canada will ship via FedEx & USPS.
WHERE DO YOU SHIP FROM?
Our warehouses are located in Florida, New York, California, and Canada. Our sophisticated order management system will ship your package from the closest location with available inventory. Please contact us for details regarding availability.
IS SHIPPING FREE TO ALASKA AND HAWAII?
Yes, standard shipping is free to the U.S. on all orders over $50. Express options subject to change.
WILL I HAVE TO SIGN FOR MY PACKAGE?
While an adult signature is required for orders $200 and greater, an “Indirect Signature” option is available for most locations. The Indirect Signature service will not require you to be home when the carrier attempts to deliver your package. Please contact us for further details.
DO YOU SHIP TO P.O. BOXES?
We will ship parts, accessories, and smaller items to Post Office Boxes. However, if you are purchasing glass, please give a physical address. Larger orders and glass are shipped with FedEx, which offers a sophisticated tracking system.
WHAT WILL SHOW UP ON MY CREDIT CARD'S BILLING STATEMENT?
HS Products, LLC
DO YOU TAKE PAYMENT OVER THE PHONE?
Yes, you can place your order via phone by calling Higher Standards’ Customer Service team at (888) 369-6000. We accept credit cards, debit cards, and gift cards backed by Visa, Discover, American Express, and Master Card.
DO YOU ACCEPT CHECKS OR MONEY ORDERS?
We do accept USPS Money Orders. You can place your order by phone, and your order will be shipped after we receive your payment. Please contact us for details.
DO I HAVE TO PAY SALES TAX?
Only residents of NV, NY, PA, NJ, FL and CA are required to pay sales tax. Some states, such as PA, may charge additional taxes on particular products.
WHAT'S YOUR RETURN POLICY?
If you need to return or exchange your purchase for any reason, just ship back to us unopened in brand new condition within 30 days of your purchase. We’ll get you a refund. Just shoot us an email at email@example.com first to get your unique RMA number and return instructions.